FAQ

  • How do I get a free no obligation quote?

    Easy – simply contact us via the contact form on this website, email us at ku.oc.noitalsnartdmi%40ofni, or call us on 0330 912 1530. We can give a rough estimation via phone, or a more accurate quotation if you are able to share the document(s) for translation or information for interpretation with us via email or website contact form.

  • How much will a translation cost?

    Exclusive of VAT, translation costs start at £0.09/word and may increase depending on multiple factors such as language pair, specialism/practice area, number of words, file type, source quality etc. For smaller jobs a minimum charge of £65(excl.VAT) will be applicable. In all cases we will provide you with an accurate quote before commencing with a translation. 

  • What much will an interpreter cost?

    Interpreting is priced based on several factors, including: language pair, specialism/practice area, in person or remote (+linguist travel costs if in person), date and time required, length of time required etc. Pricing is given either per hour, per half day, or per full day as appropriate. Note for smaller jobs there is a minimum two hour charge applicable. In all cases you will be issued with a formal quotation for consideration. 

  • How do I submit my documents for translation?

    If you have a document for translation, simply upload via the contact form on this website or email them to us at ku.oc.noitalsnartdmi%40ofni after which we will get back to you with any queries and a formal quotation for your consideration. If you wish to forward documents via another medium, please discuss with our staff and we will do what we can to accommodate. 

  • How long does it take to translate a document?

    Turn around time will vary based on the volume of words that need translating, and their particular specialism; for instance a single page birth certificate will take much less time than a several dozen page medical report. However, in general we advise a good rule of thumb is that on average a single translator can translate between two thousand to two and a half thousand words per day.

  • Do you offer legal aid rates?

    We aim to accommodate legal aid rates where possible, please contact a member of staff to discuss your requirements. 

  • Do I need my translation certified?

    All of our translations and transcriptions come with our company certification as standard. Depending on the intended usage of your document, for example in a particular foreign jurisdiction, you may require notarisation or a sworn translation – if you are unsure, just reach out and our friendly staff would be happy to discuss and advise on such requirements.

  • What is a sworn translation?

    Sworn translation doesn't exist in the UK; however, some foreign jurisdictions, such as Italy, Spain, Poland, and the Netherlands as well as some others, require translations to be performed by a ‘sworn translator’, the exact definition and process of what this is varies slightly dependent on country/jurisdiction, our staff will be able to advise on these potential requirements. 

  • What are your opening hours?

    Our clients and linguists are based the world over; however our office is based in Manchester and our office staff are likewise based in the UK - our opening times are therefore Mon-Fri, 09:00-17:00 excluding public holidays. If you are unable to catch us during office hours, leave us a message and we'll get back to you as soon as possible.

  • What are my payment options?

    As a primarily B2B operation, we operate on standard 30 day payment terms where payment is made by bank transfer. For private individual clients we reserve the right to vary payment terms at our discretion, for example to full or part advance payment - in all instances any variation to standard terms will be communicated in advance.